Q: Do you wash my vehicle after performing repairs or servicing?
A: As a standard practice, we do not wash our clients' vehicles. The reason? Many of our first-time clients have asked us not to, following bad experiences with other repair facilities. While these facilities mean well with their "courtesy" car washes, they often result in scratched paint, soap residue and other unsightly blemishes - not what you want to see on your cherished Mercedes-Benz! However, we would be happy to arrange to have your vehicle professionally washed and vacuumed while in our care. The typical cost of this professional cleaning is $40.00. If you would like to take advantage of this service, please let us know in advance of your appointment date.

Q: Is Star Automotive "Factory Authorized" or able to perform recall repairs?
A: No independent repair facility can be "factory authorized" to perform repairs billed to the manufacturer, including Star Automotive. Our goal is to give Mercedes-Benz owners a positive alternative to the dealership - a place where you can have your vehicle serviced and repaired with confidence. To fulfill that goal, all of our repairs are made exclusively with factory-approved parts to ensure that your vehicle's warranty is never compromised.

Q: How does Star Automotive determine the labor time charged for a repair?
A: We use an independent, nationally-published labor time guide.For specialized repairs not listed in this guide, we use the factory Mercedes-Benz time guide for reference.